How to lodge a complaint

If you wish to complain about your toll, you can do so on this page.

How do I lodge a complaint?

You can lodge a complaint up to four weeks after you receive the invoice.

Select the situation that fits your complaint below and fill out the complaint form.

We strive to process your complaint as quickly as possible. There may be up to four weeks of processing time. If Sund & Bælt does not uphold your complaint, the Danish Road Directorate will handle your complaint.

Do you have a box or an app?

Then you can complain over incorrect charging because of:

Charged twice for the same trip

Fill out this form

Incorrect route

Fill out this form

Incorrect vehicle information

Fill out this form

Do you have a KmToll ticket?

Then you can complain over incorrect charging because of:

Charged twice for the same trip

Fill out this form

Incorrect route

Fill out this form

Incorrect vehicle information

Fill out this form

Anything else you wish to lodge a complaint about?

Fine

Do you not agree to a fine?

Raise an objection

Anything else

Do you wish to lodge a complaint about customer service, data processing, or something else?

Fill out this form

Answers to your questions

I would like to know more about the processing of my personal data

You can read more in section 2.7 of Sund & Bælt's privacy policy for road tollls and the The Danish Road Directorate's privacy policy.

Language: English
Language: English