You will automatically receive a refund if you paid by card. If you paid via bank transfer, please follow the instructions in the cancellation letter you will receive.
If you have not heard from us by 15 September 2025 and believe that your vehicle was exempted at the time of the violation, please fill out this contact form and submite the following information in the "Message" field:
- the exemption date as stated in the letter you received from the Danish Motor Vehicle Agency
- address
- fine number
- bank registration and account numbers
- screenshot of the transaction.
If your truck is registered abroad, you must provide your IBAN or SWIFT code instead of your bank registration and account numbers.
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